When travelers experience mishandled baggage, it is critical that an Airline provide them timely access to information concerning the status of their claim. To help achieve this goal, Aumtech has created an easy to use automated telephone interface to the SITA WorldTracer Baggage System. Airlines that employ the Aumtech system can now offer their customers who experience mishandled bags an option for checking baggage status 24x7 using the phone. The benefits of a telephone interface are obvious: phones are a obiquitous means for providing anywhere, anytime access to information. Coupling this means of information access with WorldTracer, the leading worldwide solution for baggage tracing, will not only improve customer satisfaction, but will also provide improved efficiencies for airlines using the system.

AumTech is a leading provider of carrier-grade VoiceXML platforms and application solutions to today's converging telecommunications, airline and internet industries. Since 1993, Aumtech's carrier-graded platforms and application products have been deployed on 5 continents based on its Carrier Grade Advanced Telephony Environment, today our (CGATE) VoiceXML Gateway is an industry leading solution for small to fortune 500 size enterprise.